Turn support documentation into |
Article Hub transforms native Salesforce data into a searchable public help center. No Knowledge licensing fees. No custom code. Launch in an afternoon.
Try it: search, pick a solution, browse the tree and open an article. Sample content for illustration.
Platform
A help center that scales without scaling your license bill
The portal
Search, browse and read, all in one place
Every customer touchpoint from the hero search to the article footer is built in.
Workflow
From draft to deflected ticket in three steps
Author
Write in the version editor. Drafts, updates and reviews all happen on version records.
Publish
Final publish pushes the approved version to the live article. Only published articles are visible to guests.
Deflect
Customers self-serve on the portal, and agents see matching articles right on the Case.
For authors
Polished articles without writing HTML
A rich formatting toolbar with shortcut codes for callouts, tables, flows, timelines and embedded video.
Multi-step workflows with connected containers, numbered steps and checklists.
Inline YouTube embeds, a Watch Video button, audio playback, timelines, stats rows, status badges, tables of contents and contact cards.
AI-assisted authoring
From rough draft to publish-ready with Claude
Claude connects to Salesforce through MCP. It reads your article version, rewrites it and writes it straight back. You stay in control of what gets published.
Why switch
Native Knowledge licensing vs. Article Hub
ROI
Estimate your savings
FAQ
Questions, answered
Do I need Salesforce Knowledge licenses?
No. Article Hub publishes on standard Salesforce objects, so there are zero native Knowledge licensing fees.
Do I need developers to launch the portal?
No. You drag the Knowledge Base component into a Digital Experience (LWR) site. No custom code is required, and you can launch in an afternoon.
What can anonymous visitors see?
Only articles with Status = Published. Scoped guest permission sets and status-based sharing rules keep drafts private.
How are articles organized?
A 2-tier taxonomy: top-level product lines, then content types such as Getting Started, How-To, FAQs and Troubleshooting. A tree view lets customers browse.
Can articles be edited directly?
Content changes go through a version record first, which is reviewed and then published to the main article. That keeps a full history.
How do I get started?
Contact info@codeylabs.com or support@codeylabs.com. Setup follows a step-by-step path in the knowledge base.
Ready to deflect more tickets?
Tell us about your help center goals and we will arrange a demo.